DELIVERY: INFORMATION AND COSTS
KIKO offers the option of conveniently and directly receiving items at home within 24 to 48 hours through our partner UPS, a fast, guaranteed Express Delivery service. Delivery times may vary due to force majeure such as weather conditions and strikes.
The express service only costs £5.90 throughout the United Kingdom. Delivery charges are waived for orders exceeding £45.00 and for the first order made within 15 days of registering on the kikocosmetics.com website.
The products ordered are shipped to the mailing address specified by the client on the order form. By registering on the site, you can access the MyKIKO Account section and manage an address list where your orders can be sent. You can always check the status of your orders in the MyKIKO section.
Deliveries are made from Monday to Friday, during normal business hours, except on national holidays.
Products are sent in boxes sealed with a tamper-proof label with the words "Guarantee Seal."
When your order is delivered to the shipper you will be sent an e-mail containing a link you can use to track your package from the time it was picked up by the shipper until it is actually delivered. For registered users, the link is also displayed on the MyKIKO account in the "My Orders" section.
On the delivery date, a second e-mail is sent to notify the client that the delivery will take place that day.
The delivery is considered to have been completed once it has been delivered to the client at the address specified on the order form.
When the Products are delivered by the shipper hired by KIKO, the Client must carefully check:
a) That the tamper-proof label is intact and the packaging has not been damaged or otherwise altered;
b) That the number of units delivered matches the amount noted in the shipping document.
The client must immediately report any damage to the tamper-proof label, the packaging and the Products or if the number of units/packages or indications do not match, by contacting KIKO's Customer Service, indicating the order in which these problems occurred.
In the event that a delivery cannot be completed due to the absence of the recipient at the specified address, the shipper will send an e-mail notification and attempt to deliver the next day.
If delivery cannot be completed the following day either, due to the recipient's absence, Customer Service will attempt to contact the Client in order to schedule a new delivery time.
In the event that Customer Service is not able to contact the Client over the next 10 days and if delivery continues to be impossible due to the recipient's absence, the Products listed in the order will be returned to KIKO.
Once 30 (thirty) days have elapsed from the date the products included in the order were returned to KIKO due to the inability to complete delivery, the contract will be terminated and the purchase order cancelled pursuant to article 1456 of the Italian Civil Code. KIKO will proceed to refund the amount paid by the Client net of the expenses for the Products' return and fees for their storage at the shipping company designated for delivery thereof.
Termination of the contract and the refund amount will be notified via e-mail. The refund amount will be credited to the payment method used by the Client for the purchase. In the event that, before the end of the 30-day period, the Client again requests to receive the Products purchased, KIKO will proceed with the new delivery after debiting the expenses of this new delivery as well as the expenses for the Products' return to KIKO and the storage fees.